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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Currently we are shipping our goods with our own vehicles.
Do You Ship Internationally?
Currently we focus on shipping goods inside United Kingdom. For international shipping, contact us at contact@prestigewoodflooringsupplier.co.uk
How Long Will It Take To Get My Order?
Our delivery can take between 3-6 working days and sometimes it might take longer depending on the area where you live.
PAYMENT
What Payment Methods Are Accepted?
We accept all major debit and credit cards companies. We accept bank transfer as well. If there's any special requirement, please contact us at contact@prestigewoodflooringsupplier.co.uk
Is Buying On-Line Safe?
Our website is secured with an SSL certificate (as observed in your browser's address bar) and we are using SagePay as a payment processing service (which is one of the leading payment processors in UK according to TrustPilot: https://uk.trustpilot.com/review/sagepay.co.uk
ORDER & RETURNS
How do I place an Order?
Ordering from our website is straightforward.
1. Go to http://prestigewoodflooringsupplier.co.uk
2. Select the product/category/offer
3. Click add to cart (you will be notified your product has been added to cart)
4. Visit the cart and review your orders (you can add more products if you need)
5. On the cart window, click checkout and complete the required fields
If you need help with this process, please use our LIVE CHAT window and an agent will help you complete it.
How Can I Cancel Or Change My Order?
To change or cancel your order (in case it wasn't dispatched), use the contact page number or email address: http://prestigewoodflooringsupplier.co.uk/contact/
Do I need an account to place an order?
You can place an order as a guest but we recommend creating an account so you can manage and track your orders more easily.
How Do I Track My Order?
After you placed an order, you should have received an email with your ORDER ID. Go on http://prestigewoodflooringsupplier.co.uk/order-tracking/ or click the "Track My Order" link inside the navigation menu. Enter the required details and press "Track"
How Can I Return a Product?
For returns, we require a direct call from you. Go on http://prestigewoodflooringsupplier.co.uk/contact where you can find our phone number and email address.